Refund Policy
Last updated: June 2026
1. Overview
At OberoiTech, we stand behind the quality of our work. This Refund Policy outlines when refunds are available for our custom development services and digital extension products. Please read this policy carefully before making a purchase or engaging our services.
2. Custom Development Services
2.1 Upfront Payments
For custom projects (websites, apps, CRM, ERP, etc.), an upfront payment (typically 25–50% of the project value) is collected before work begins. This payment covers initial planning, design, and resource allocation and is non-refundable once work has commenced.
2.2 Milestone Payments
Milestone payments made after delivery and acceptance of a specific phase are non-refundable, as the work for that milestone has been completed and approved.
2.3 Refund Eligibility (Services)
A refund or partial refund for a development service may be considered in the following cases:
- OberoiTech fails to commence work within the agreed timeline without prior communication
- The project is cancelled by OberoiTech due to circumstances on our end
- A written mutual agreement between both parties to terminate the project
In such cases, a refund of the portion of work not yet commenced will be issued within 14 business days.
3. Digital Products (Extensions)
3.1 General Policy
All digital extension product sales are considered final. Because digital products are delivered immediately upon payment confirmation, we do not offer refunds once a download link has been issued.
3.2 Exceptions
A refund for a digital product may be granted in the following exceptional cases:
- The product is materially different from what was described on the product page
- The product is completely non-functional and we are unable to resolve the issue within 7 business days of a support request
- Duplicate payment was made for the same product
Refund requests must be submitted within 7 days of purchase to be considered.
3.3 Non-Refundable Situations
Refunds will not be granted for the following reasons:
- Change of mind after purchase
- Incompatibility due to an unsupported platform version not specified in product requirements
- Issues caused by conflicts with third-party plugins or custom code not from OberoiTech
- Failure to read product documentation before purchase
4. How to Request a Refund
To request a refund, please contact us within the applicable timeframe via:
- Email: info@oberoitech.com
- Contact form: oberoitech.com/contact.php
Include the following in your request:
- Your full name and registered email address
- Order reference number or project name
- Reason for requesting a refund
- Any supporting screenshots or documentation
5. Processing
Approved refunds will be processed to the original payment method within 7–14 business days. Processing time may vary depending on your bank or payment provider. We will notify you by email once the refund has been initiated.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. The updated policy will be effective immediately upon posting. For services already under contract, the policy applicable at the time of agreement governs.
7. Contact Us
If you have questions about this policy, please contact us at info@oberoitech.com or through our contact form. We aim to respond within 1 business day.